Putting your bindery and finishing projects in the hands of another company is a serious business decision. Here are three questions you should ask of any bindery before you hire them for your project.
- Do they have a partial customer list and references we can contact immediately?
The social proof and credibility of other experienced printers willing to attest to the responsiveness, professionalism and quality of work should be a critical factor. Does the bindery have happy customers who trust them?
- What are the experience levels and tenure of customer service representatives, project managers and team leaders?
Companies that treat and train their people well will do a better job. A company should be able to point to long-term and highly experienced employees that know printing, print finishing and binding processes.
- What professional associations are they involved with?
Companies that are involved with their trade associations are investing in education, knowledge and best-practice sharing. Look for active members of printing and bindery association chapters at the local and national level.
Finally, look for culture fit. Nice, smart and successful partners are always more fun and productive to work with!